Over 10 years we help companies reach their financial and branding goals. Symless IT is a values-driven technology agency dedicated.

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Unit 208, 10012 Franklin Ave, Fort McMurray, AB T9H 2K6

support@symlessit.com

780-850-1490

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IT Support Technician

// Symless IT – Fort McMurray, AB

IT Support Technician

Job Summary

We are seeking a skilled and detail-oriented IT Support Technician to join our company. The ideal candidate will be responsible for maintaining, troubleshooting, and enhancing computer systems and network infrastructure. This role requires a strong understanding of various operating systems and networking protocols to ensure optimal performance and security of our technology resources.

Duties

  • Communicate effectively with users to identify, document, and address technical issues, both electronically remote and in person.
  • Utilize user guides, technical manuals, and other resources to research and implement solutions to technical challenges.
  • Diagnose, reproduce, and resolve technical problems reported by users in timely manner.
  • Provide guidance to users to help them overcome technical difficulties when needed.
  • Deliver support for small business systems, network operations, Printers , and internet-related issues.
  • Maintain and organize a log of technical problems and solutions for future use.
  • Work with a team to provide direction to other technical support staff, as needed.
  • Monitor the performance of computer systems and networks.
  • Provide problem-solving services to perform data backups and disaster recovery operations.
  • Set up local area networks and connections to the Internet, troubleshoot and resolve technical problems.

Experience

  • Proven experience as a Computer Technician or in a similar role within IT support.
  • Familiarity with windows and Mac based operating systems.
  • Experience with network monitoring tools like SolarWinds is preferred.
  • Excellent problem-solving skills with the ability to work independently or as part of a team.
  • Strong communication skills to effectively assist users with varying levels of technical expertise.

Additional pay

  • Bonus Pay
  • Overtime Pay

Flexible language requirement

  • French Not Required

Schedule

  • Day Shift
  • Evening Shift
  • Morning Shift
  • On Call
  • Overtime
  • Weekends As Needed

How to Apply

Email us Resume and Cover letter at support@symlessit.com.
Job Type

Full Time

Pay Per Hour

$22.00 - $25.00

Location

Fort McMurray, AB (required)

Application Deadline

February 23, 2025

Work Location

In Person

Education

Bachelor's Degree (preferred)

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